{"id":38566,"date":"2022-02-04T13:28:49","date_gmt":"2022-02-04T11:28:49","guid":{"rendered":"https:\/\/www.laguiadepamplona.com\/actualidad\/?p=38566"},"modified":"2023-04-11T11:48:33","modified_gmt":"2023-04-11T09:48:33","slug":"el-010-gestiono-el-ano-pasado-1-134-401-contactos-a-traves-de-llamadas-telefonicas-correos-electronicos-o-sms-un-418-mas-que-en-2020","status":"publish","type":"post","link":"https:\/\/www.laguiadepamplona.com\/actualidad\/el-010-gestiono-el-ano-pasado-1-134-401-contactos-a-traves-de-llamadas-telefonicas-correos-electronicos-o-sms-un-418-mas-que-en-2020\/","title":{"rendered":"El 010 gestion\u00f3 el a\u00f1o pasado 1.134.401 contactos, a trav\u00e9s de llamadas telef\u00f3nicas, correos electr\u00f3nicos o SMS, un 41,8% m\u00e1s que en 2020"},"content":{"rendered":"<h5>Las llamadas recibidas crecieron un 7,4%, las atendidas aumentaron un 12% y los env\u00edos SMS y correos electr\u00f3nicos masivos se incrementaron un 54,7%<\/h5>\n<p><!--more--><\/p>\n<p>El servicio municipal del 010 realiz\u00f3 durante 2021 un total de 1.134.401 contactos, lo que supuso un aumento de un 41,8% respecto a los 799.957 realizados en 2020 y de un 60,7% sobre los 705.792 de 2019. El a\u00f1o pasado el tel\u00e9fono 010 recibi\u00f3 301.279 llamadas ciudadanas, de las que atendi\u00f3 un 75%, es decir, 225.749, un porcentaje similar al de 2020. Tanto el n\u00famero de llamadas recibidas como el de atendidas se han incrementado respecto al a\u00f1o anterior en un 7,4% (278.985 en 2020) y un 12% (201.408 en 2020), respectivamente.<br \/>\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<!-- Noticias La Guia de Pamplona --><br \/>\n<ins class=\"adsbygoogle\"\nstyle=\"display:block\"\ndata-ad-client=\"ca-pub-6943679897239327\"\ndata-ad-slot=\"7048180777\"\ndata-ad-format=\"auto\"><\/ins><br \/>\n<script>\n(adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<p>La media de llamadas en d\u00edas laborables, de lunes a viernes, fue de 1.232, mientras que los s\u00e1bados fue de 80 llamadas. Esas cifras suponen un aumento respecto a 2020 de 100 llamadas los laborables y 20 los s\u00e1bados. El tiempo medio de las llamadas fue de 115 segundos, aunque el dato se corresponde \u00fanicamente con los dos \u00faltimos meses del a\u00f1o, pues debido al sistema implementado en el teletrabajo no se pod\u00edan obtener este tipo de estad\u00edsticas. El servicio de atenci\u00f3n telef\u00f3nica 010 est\u00e1 operativo de lunes a viernes, de 8 a 19 horas, y los s\u00e1bados de 9.30 a 13.30 horas, en ambos casos excepto festivos.<\/p>\n<p>Dentro de esas llamadas, a lo largo del a\u00f1o se gestionaron 88.246 tr\u00e1mites, un 7% m\u00e1s que en 2020. Un 41% de ellos tuvieron que ver con citas previas y anulaciones y un 36,4% con certificados de empadronamiento, entre otras gestiones. Asimismo, se registraron 10.407 avisos, quejas y sugerencias, un 19% m\u00e1s que el a\u00f1o anterior. Se alcanza un 99% de contestaciones en el plazo de 5 d\u00edas. En cuanto a redes sociales, se publicaron 2.740 tuits a trav\u00e9s de la cuenta @010_Pamplona, que incorpor\u00f3 a lo largo del a\u00f1o a 233 nuevos <em>followers<\/em> para alcanzar los 5.780 seguidores.<br \/>\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<!-- Noticias La Guia de Pamplona --><br \/>\n<ins class=\"adsbygoogle\"\nstyle=\"display:block\"\ndata-ad-client=\"ca-pub-6943679897239327\"\ndata-ad-slot=\"7048180777\"\ndata-ad-format=\"auto\"><\/ins><br \/>\n<script>\n(adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<p><strong>Gesti\u00f3n de campa\u00f1as<\/strong><\/p>\n<p>Otra de los servicios que ofrece el 010 es el de gesti\u00f3n de campa\u00f1as solicitadas por las \u00e1reas municipales. En 2021 se gestionaron 268 campa\u00f1as, un 39,5% m\u00e1s que el a\u00f1o anterior, de las que 144 generaron env\u00edos de SMS o correos electr\u00f3nicos masivos y 124 contaron con inscripciones. Esas 124 campa\u00f1as conllevaron 19.917 inscripciones, un 131% m\u00e1s que en 2020, un a\u00f1o con menos actividades debido a la pandemia y al confinamiento. Las campa\u00f1as del \u00e1rea de Cultura e Igualdad son las que m\u00e1s inscripciones atraen y la Casa de la Juventud la que m\u00e1s solicita env\u00edos masivos de correos electr\u00f3nicos.<\/p>\n<p>Desde el Ayuntamiento de Pamplona se generaron el a\u00f1o pasado 874.070 contactos a trav\u00e9s de env\u00edos de SMS y correos electr\u00f3nicos masivos, un 54,7% m\u00e1s que en 2020. De ellos, 600.665 se remitieron desde el servicio 010. A trav\u00e9s del correo electr\u00f3nico, se gestionaron 7.200 contactos, un 22% menos que en 2020, pero un 67,8% m\u00e1s que en 2019.<\/p>\n<p>A lo largo del a\u00f1o, se han desarrollado proyectos o servicios como la ampliaci\u00f3n de la gesti\u00f3n de cita previa para la atenci\u00f3n a trav\u00e9s de videollamada desde las oficinas de Padr\u00f3n y Atenci\u00f3n al Contribuyente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Las llamadas recibidas crecieron un 7,4%, las atendidas aumentaron un 12% y los env\u00edos SMS y correos electr\u00f3nicos masivos se incrementaron un 54,7%<\/p>\n","protected":false},"author":1,"featured_media":38567,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-38566","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ayuntamiento-pamplona"],"yoast_head":"<!-- This site is optimized 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